Terms of Service

You must be at least 18 years old and able to form a binding contract. If you use the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” includes that entity. The Service is intended for business use.

Briefwell provides software and related professional configuration that monitors publicly available sources you designate, performs AI-assisted web research on topics you configure, detects material changes, generates briefs, and routes them to destinations you configure (such as Slack, email, webhooks, or APIs). Features may include optional enrichment against Customer-connected business data, custom fields, dashboards, and feedback tools.

No professional advice. The Service provides informational monitoring and alerting. Briefwell does not provide legal, compliance, investment, medical, or other professional advice. Alerts, scores, and briefs are tools to support your judgment — not a substitute for qualified professionals or your own verification of source material.

We may modify, suspend, or discontinue features with reasonable notice when practicable. We do not guarantee uninterrupted availability, complete coverage of any source, or that every relevant public change will be detected.

You agree to:

• Provide accurate registration and workspace information and keep it current.
• Maintain the confidentiality of credentials and restrict access to authorized users.
• Promptly notify us at legal@briefwell.ai of suspected unauthorized access.
• Remain responsible for activity under your accounts and API keys.

We may suspend access if we reasonably believe your account has been compromised or is being used in violation of these Terms.

“Customer Content” means data, configurations, credentials, files, connected systems, and materials you submit to or store in the Service. You retain ownership of Customer Content. You grant Briefwell a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Content solely to provide, secure, and improve the Service and as otherwise directed by you.

You represent and warrant that you have all rights and lawful bases needed to provide Customer Content and to instruct us to monitor the sources you configure. You are solely responsible for: (a) selecting sources, research topics, and monitoring context; (b) verifying brief accuracy before acting; (c) complying with laws applicable to your use of briefs (including solicitation, marketing, employment, securities, privacy, and industry rules); (d) configuring delivery destinations and access permissions; and (e) designating brief recipients and having any consent or other lawful basis required to send briefs to them.

Monitoring and research are limited to publicly available sources and methods consistent with our technical and policy controls (including rate and volume limits and network-security safeguards, and no access to content behind a login unless you lawfully provide credentials for a system you control and we expressly support). You must not instruct us to scrape or access systems in violation of law or third-party rights.

You will not, and will not allow others to:

• Use the Service for unlawful surveillance, harassment, discrimination, fraud, or other illegal activity.
• Use alerts to contact or solicit individuals in violation of applicable law (including attorney advertising / solicitation rules, TCPA, CAN-SPAM, or similar).
• Attempt to bypass security, rate limits, authentication, or access controls; probe or attack the Service; or introduce malware.
• Reverse engineer, decompile, or create derivative works of the Service except to the limited extent such restriction is prohibited by law.
• Resell, sublicense, or provide the Service to third parties except as expressly permitted in writing.
• Use the Service to build a competing monitoring product using our non-public materials, or to systematically extract our proprietary models, prompts, or non-public datasets.
• Upload unlawful content or content you do not have rights to process.
• Interfere with other customers’ use of the Service or impose unreasonable load on our systems.

The Service may integrate with third-party products you choose (for example Slack, email providers, CRM systems, or webhook consumers). Your use of those products is governed by their terms. Briefwell is not responsible for third-party outages, policies, or data handling once content leaves our Service at your direction.

Portions of the Service use machine-learning or large-language-model systems to triage, research, summarize, and synthesize information and to fill Customer-defined fields. Model outputs can be incomplete, outdated, or incorrect. You must review material briefs before relying on them for consequential decisions.

Paid plans, setup fees, and usage charges are as agreed in an order form, statement of work, invoice, or pricing presented at purchase. Unless otherwise stated in writing: fees are in U.S. dollars; subscriptions renew for successive terms until cancelled; and fees are non-refundable except where required by law or expressly agreed. Usage-based charges are metered by the Service; any spend limit you configure restricts future usage but does not waive charges already incurred.

You authorize us (and our payment processor, if any) to charge your designated payment method for fees when due. Late amounts may accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. We may suspend the Service for non-payment after notice.

Taxes are your responsibility, excluding taxes based on our net income. If you are tax-exempt, provide valid documentation.

Briefwell and its licensors own all right, title, and interest in the Service, including software, interfaces, documentation, trademarks, adapters, pipelines, and know-how. These Terms grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes during your subscription, subject to these Terms.

Feedback you provide may be used by Briefwell without obligation to you. Public-source content remains subject to the rights of its publishers; the extracted updates and derived alerts we generate are provided to you under these Terms for Service use.

Each party may receive non-public information from the other (“Confidential Information”). The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and providers with a need to know under confidentiality obligations, or as required by law (with notice where legally permitted). Customer Content is your Confidential Information. Briefwell’s non-public product, pricing, and security details are our Confidential Information.

Our collection and use of personal information is described in our Privacy Policy, which is incorporated by reference. For Customer Content containing personal data, you are responsible for providing any notices and obtaining any consents required for your use of the Service.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ALERTS WILL BE COMPLETE, TIMELY, OR ACCURATE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRIEFWELL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO BRIEFWELL FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. IF YOU USE A FREE OR TRIAL OFFERING, OUR TOTAL LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

You will defend, indemnify, and hold harmless Briefwell and its personnel from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of: (a) Customer Content; (b) your use of the Service in violation of these Terms or law; (c) your instructions to monitor sources or deliver alerts; or (d) disputes between you and third parties related to your use of alerts or public-source information.

These Terms remain in effect while you use the Service. You may stop using the Service and cancel as provided in your plan or order. We may suspend or terminate access immediately for material breach, legal risk, non-payment, or misuse, with notice where reasonably practicable.

Upon termination, your right to use the Service ends. You may export available Customer Content before termination where the product supports export. Sections that by their nature should survive (including intellectual property, confidentiality, disclaimers, limitations, indemnities, and governing law) will survive.

These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules. The state and federal courts located in Delaware will have exclusive jurisdiction over disputes arising out of these Terms or the Service, and each party consents to personal jurisdiction there — except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property or Confidential Information.

You may only bring claims in your individual capacity, not as a plaintiff or class member in any purported class or representative proceeding, to the extent such waiver is permitted by law.

We may update these Terms from time to time. Material changes will be posted on this page and, where appropriate, notified by email or in-product notice. The “Last updated” date will change when we revise the Terms. If you continue using the Service after the effective date, you accept the updated Terms. If you do not agree, stop using the Service and cancel your account.

• These Terms, together with any order form or written agreement referencing them and the Privacy Policy, are the entire agreement regarding the Service and supersede prior proposals on the same subject.
• If a provision is unenforceable, the remainder remains in effect.
• Failure to enforce a provision is not a waiver.
• You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Notices to Briefwell must be sent to legal@briefwell.ai; notices to you may be sent to your account email.
• The Service may be subject to U.S. export laws; you will not use it in violation of those laws.

Questions about these Terms: